Privacy Policy
This Privacy Policy explains how Zoome Casino collects, uses, shares and retains your personal data when you use our website and services. It was last updated on 17 June 2026. We may update this policy from time to time, so we recommend reading the current version on our site. By using our services, you acknowledge the practices described here.
Data Controller
The data controller for Zoome Casino is Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. Vixatrix Limited, registered in Cyprus under registration number HE 459370, acts as our payment agent.
Data We Collect
We collect the following categories of personal data when you use our services:
- Identity and contact data, such as your name and contact details
- Payment and source-of-funds data used to process transactions and meet our obligations
- Gaming data relating to your activity on our website
- Device data collected when you access our services
- Correspondence data from your communications with us
How We Use Your Data
We use your personal data for the following purposes:
- Providing and operating our services
- Identity verification and anti-money laundering checks (KYC and AML)
- Fraud prevention
- Marketing, where permitted
- Analytics to understand and improve our services
Sharing Your Data
We may share your personal data with companies within our group, payment providers, game providers, regulators, and processors that handle messaging and AI-related services on our behalf. Where your data is transferred internationally, we apply safeguards designed to protect it during those transfers.
Data Retention
We retain your personal data for a minimum of five years after your account is closed, in line with our legal and regulatory obligations.
How We Protect Your Data
We protect your data using secure servers with restricted access, and access to our website is encrypted. We also offer optional two-factor authentication, which you can enable to add an extra layer of protection to your account. Game outcomes on our website rely on random number generator technology for fairness.
Your Rights
You have the following rights in relation to your personal data:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Request portability of your data
- Opt out of marketing communications at any time
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, you can reach us in writing at our registered address: Novatrix SRL, Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica.