Privacy Policy

Who Is Responsible for Your Data

The data controller for your personal information is Novatrix SRL, registered in Costa Rica under registration number 3-102-893958, with registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. Vixatrix Limited, registered in Cyprus under registration number HE 459370, acts as payment agent.

Data We Collect

We collect the following categories of personal information:

• Identity and contact data, such as your name and contact details
• Payment and source-of-funds information
• Gaming data relating to your activity on our website
• Device data collected when you access our services
• Correspondence data from your communications with us

How We Use Your Data

We use your personal information for the following purposes:

• Providing and operating our services
• Identity verification and compliance with KYC and AML obligations
• Fraud prevention
• Marketing, where permitted
• Analytics to understand and improve our services

Sharing Your Data

We may share your personal information with our group companies, payment providers, game providers, regulators where required, and messaging and AI processing providers that support our services. Where your data is transferred internationally, we apply safeguards designed to protect it as described in this policy.

How Long We Keep Your Data

We retain your personal information for a minimum of five years after your account is closed, after which it is deleted or anonymised unless a longer retention period is required.

How We Protect Your Data

We use encrypted access to protect your connection to our website. Your personal information is stored on secure servers with restricted access, and you can enable optional two-factor authentication on your account for an additional layer of protection.

Your Rights

You have the following rights in relation to your personal information:

• Access to the personal data we hold about you
• Correction of inaccurate or incomplete data
• Deletion of your data where applicable
• Portability of your data
• Opting out of marketing communications at any time