Zoome Casino FAQ
This page answers practical questions about Zoome Casino, covering registration, verification, bonuses, the loyalty program, payments, games, mobile access and responsible gambling tools.
Who can open an account at Zoome Casino?
You must be at least 18 years old, and a higher legal age in your jurisdiction always prevails. Each player may hold only one personal account and must use payment instruments registered in their own name. Using a VPN to bypass geographic restrictions is prohibited, and players located in Ontario and New Brunswick cannot register.
What details do I need to sign up?
Registration requires your legal name, date of birth, residential address and email address. Identity and address evidence may also be requested under the AML Policy.
How do I reset a forgotten password?
You can reset your password through the password recovery option on the homepage, which sends a reset link to your registered email address.
How does account verification work?
Zoome Casino may request identity, address and payment evidence, and Bitcoin players are required to complete identity checks before playing or depositing. The FAQ estimates verification at around 24 hours, while the AML Policy allows up to thirty business days, so timing depends on the checks triggered. Identity checks can also hold a withdrawal until completed.
What welcome bonus does Zoome Casino offer?
New players receive 100% up to $1,350 plus 100 Free Spins on their first deposit. A minimum deposit of $20 is required, the bonus carries 40x wagering, and it remains valid for seven days. The free spins must be activated within one day.
Are there bonuses on later deposits?
Yes. The second deposit offers 50% up to $1,000 plus 50 free spins, and the third deposit offers 100% up to $1,000 plus 100 free spins. Eligibility and promotion-specific terms can override the general conditions.
What rules apply to bonuses?
Only one bonus can be active at a time, and your cash balance is used before bonus funds. The maximum bet while playing with a bonus is $7.50. Game contributions are 100% for slots, 5% for roulette, poker, card games, video poker and casual games, and 0% for all other games. Winnings from the welcome bonus are capped at 10x the credited bonus amount, subject to promotion-specific overrides. Bonus conditions can vary by location, so check the current promotion card before opting in.
How does the loyalty program work?
Real-money slot play earns comp points and moves you through ten loyalty levels. Cashback rises from 3% at level 2 to 20% at level 10, and levels 8, 9 and 10 come with cash gifts of $2,250, $10,500 and $22,500 respectively. Loyalty free spins carry 20x wagering, must be activated within one day and remain valid for three days.
What does the VIP program offer?
The VIP program has five tiers: Bronze, Silver, Gold, Platinum and Secret. Weekly live dealer cashback rises through 3%, 5%, 8% and 10% across the first four statuses, and deposit insurance runs at 5%, 10%, 15% and 20%. Reaching Bronze requires $9,000 in deposits and $90,000 in wagers within a quarter, or a Fast Track deposit of $2,250 in a single UTC casino day, subject to verification. Bronze status displays monthly cashouts of $45,000 with unlimited daily withdrawals, and each status runs for one quarter.
How can I deposit, and what is the minimum?
The minimum deposit is $30, and accounts can be held in CAD as well as EUR, USD, AUD and a range of cryptocurrencies. Available deposit methods include:
- Visa and Mastercard
- Giropay via MiFinity
- CashtoCode
- Bank Transfer
- Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin and Tether
Do I need to wager my deposit before withdrawing?
Yes. Every deposit carries a 3x turnover requirement, meaning you must wager three times the deposited amount before a withdrawal can be made.
How do withdrawals work, and what are the limits?
The minimum withdrawal is $75, and you can cash out via Visa, Mastercard, Bank Transfer, PayAnyBank, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin or Tether. Standard limits are $1,500 per day, $7,500 per rolling seven days and $15,000 per month. Progressive jackpot wins are excluded from these caps, and VIP limits are handled separately.
How long does a withdrawal take?
The terms aim to process withdrawals within 72 hours of approval, with shorter estimates quoted for individual payment methods. These are estimates rather than guaranteed receipt times, and verification checks may delay a payout.
What games can I play at Zoome Casino?
The catalogue covers slots, RNG table games, live roulette, blackjack and baccarat, jackpot titles, and instant and crash games. The exact selection available to you depends on your jurisdiction.
Is there a mobile app?
Zoome Casino runs as a browser-based PWA on iOS and Android. You can add it to your home screen from Safari or Chrome for quick access, and a dedicated mobile app is described as in development.
How do I contact customer support?
Customer support is available 24/7 via live chat and email at [email protected].
What responsible gambling tools are available?
You can set daily, weekly and monthly limits on deposits, losses and wagers. Limit decreases take effect immediately, while increases require confirmation and take effect only after the current period expires. Cooling-off periods of one week or one, three or six months are available, and self-exclusion can be set for six, nine or twelve months or indefinitely. The policy links to GamCare, Gamblers Anonymous and Gambling Therapy, and it notes that crypto deposits may bypass deposit and cooling-off restrictions.