Zoome Casino FAQ
This page answers practical questions about accounts, verification, bonuses, the loyalty program, payments, games, mobile access, support and responsible gambling at Zoome Casino.
Who can open an account at Zoome Casino?
You must be at least 18 years old, and a higher legal age in your location prevails where one applies. Each player may hold one personal account and must use payment instruments registered in their own name. Using a VPN to bypass geographic restrictions is prohibited.
What details do I need to register?
Registration asks for your legal name, date of birth, residential address and email address, in line with the brand's AML Policy. You may also need to supply identity and address evidence. Once registered, note that deposits carry a 3x turnover requirement before withdrawal.
How do I reset my password?
You can reset your password through the password reset option on the homepage, which sends the recovery link to your registered email address.
How does verification work at Zoome Casino?
Zoome Casino may request identity, address and payment evidence before processing your account activity, and Bitcoin users must complete identity checks before playing or depositing. The FAQ estimates around 24 hours for verification, while the AML Policy allows up to thirty business days in some cases. Completing verification promptly helps avoid delays to withdrawals.
What is the welcome bonus at Zoome Casino?
New players receive a first-deposit offer of 100% up to A$1,500 plus 100 free spins. A minimum deposit of A$20 is required, and the bonus carries 40x wagering. The bonus stays valid for seven days, and the free spins must be activated within one day.
Are there bonuses on later deposits?
Yes. The second deposit offers 50% up to A$1,125 plus 50 free spins, and the third offers 100% up to A$1,125 plus 100 free spins. Country-specific eligibility rules and individual promotion terms can override the standard conditions.
What wagering rules apply to bonuses?
Bonus wagering is 40x, your cash balance is used before bonus funds, and only one bonus can be active at a time. The maximum bet while wagering a bonus is A$7.50. Game contributions differ: slots count 100%, roulette, poker, card games, video poker and casual games count 5%, and all other games count 0%. Welcome winnings are capped at 10x the credited bonus, subject to individual promotion terms.
How does the loyalty program work?
Zoome Casino runs a ten-level loyalty scheme where real-money slot play earns comp points. Cashback rises from 3% at level 2 up to 20% at level 10, and levels 8, 9 and 10 carry cash gifts of A$2,500, A$11,500 and A$25,000 respectively. Loyalty free spins carry 20x wagering, must be activated within one day and remain valid for three days.
What VIP statuses does Zoome Casino offer?
The VIP program has five tiers: Bronze, Silver, Gold, Platinum and Secret. Weekly live cashback rises through 3%, 5%, 8% and 10% across the first four statuses, and deposit insurance runs at 5%, 10%, 15% and 20%. Reaching Bronze requires quarterly deposits of A$10,000 and wagers of A$100,000, or a Fast Track deposit of A$2,500 within one UTC casino day subject to verification; Bronze also displays A$50,000 monthly cashouts with unlimited daily withdrawals. Status runs for one quarter.
How can I deposit at Zoome Casino?
The minimum deposit is A$20. Available methods include:
- Visa and Mastercard
- Giropay via MiFinity
- CashtoCode
- Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin and Tether
- Bank Transfer
Accounts can be held in AUD as well as a range of other fiat and cryptocurrency options.
How do I withdraw my winnings?
You can withdraw via Bank Transfer, PayAnyBank, Visa, Mastercard and the supported cryptocurrencies: Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin and Tether. The minimum withdrawal is A$75 for cards and e-wallets, with an approximate equivalent for crypto. The operator targets processing within 72 hours of approval, subject to verification and payment settlement.
What are the withdrawal limits?
Withdrawal caps are A$1,500 per day, A$7,500 per week and A$15,000 per month. Progressive jackpot wins are excluded from these limits, and VIP tier limits are handled separately.
What games can I play at Zoome Casino?
The game lobby covers slots, RNG table games, live roulette, blackjack and baccarat, jackpots, and instant and crash games. The availability of individual titles can vary by jurisdiction.
Can I play Zoome Casino on my phone?
Yes. Zoome Casino works through a browser-installable PWA on iOS and Android: open the site in Safari or Chrome and add it to your home screen for quick access. A dedicated mobile app is described as in development.
How do I contact customer support?
Customer support is available 24/7 by email at [email protected].
What responsible gambling tools does Zoome Casino offer?
You can set daily, weekly and monthly deposit, loss and wager limits; decreases take effect immediately, while increases require confirmation and the expiry of the existing period. Cooling-off periods run for one week or one, three or six months, and self-exclusion is available for six, nine or twelve months or indefinitely. Note that crypto deposits may bypass deposit and cooling-off restrictions, and balances under exclusion are withdrawn through customer support subject to verification. The policy also links to GamCare, Gamblers Anonymous and Gambling Therapy.