Zoome Casino FAQ
Answers to the most common questions about your Zoome Casino account, from registration and verification to bonuses, payments, mobile access and responsible gambling tools.
How do I create an account at Zoome Casino?
Sign up from the homepage by entering your legal name, date of birth, residential address and email. The AML Policy may later ask for identity and address evidence to confirm these details.
You must be at least 18 years old, or older if your local law sets a higher age. Only one personal account is allowed, and payment instruments must be in your own name.
Can I use a VPN to play from a restricted country?
No. Using a VPN to bypass geographic restrictions is prohibited under the account terms. The casino maintains a list of restricted countries, and provider and bonus restrictions may apply separately.
How do I reset my password?
The homepage offers a password reset option that works through your registered email. Follow the reset link sent to your inbox and set a new password.
How does verification work and how long does it take?
Zoome Casino may request ID, address and payment evidence, and its terms require identity checks for Bitcoin users before play or deposit. The FAQ estimates around 24 hours, while the AML Policy permits up to thirty business days depending on the case.
What welcome bonus does Zoome Casino offer?
New players can claim a 100% welcome bonus with 100 free spins on the first deposit; a minimum deposit applies and wagering is 40x. Further deposits bring additional offers of 50% with 50 spins and 100% with 100 spins.
Welcome bonuses remain valid for seven days, and free spins must be activated within one day. Eligibility can vary by country, so check the current promotion card on the site.
Which games count towards wagering requirements?
Slots contribute 100%, while roulette, poker, card games, video poker and casual games contribute 5%; all other games contribute 0%. Your cash balance is used before bonus funds, only one bonus can be active at a time, and a maximum bonus bet applies.
Welcome winnings are capped at 10 times the credited bonus, subject to promotion overrides, and general spin caps may also apply.
How does the loyalty program work?
Real-money slot play earns 1 CP per €20 wagered across ten levels. Cashback rises from 3% at level 2 to 20% at level 10, and levels 8, 9 and 10 pay cash gifts of €1,500, €7,000 and €15,000 respectively.
Loyalty free spins carry 20x wagering, must be activated within one day and last three days.
What VIP statuses are there and what do they offer?
The VIP ladder has five tiers: Bronze, Silver, Gold, Platinum and Secret, with Regular as the pre-VIP status. Weekly live cashback rises from 3% at Bronze through 5%, 8% and 10% at Platinum, while Secret benefits are undisclosed.
Reaching Bronze requires quarterly deposits of €6,000 and wagers of €60,000, or a Fast Track deposit of €1,500 in a single UTC casino day subject to verification. Status runs for a quarter, and VIP limits are separate from standard account limits.
What deposit methods and currencies can I use?
Deposit methods include Visa, Mastercard, Giropay via MiFinity, CashtoCode, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, Tether and Bank Transfer. The minimum deposit is €20.
Accounts can be held in EUR, USD, AUD, CAD, NOK, NZD, ZAR and CLP, as well as BTC, BCH, ETH, LTC, USDT and DOGE.
- Cards: Visa, Mastercard
- Other fiat options: Giropay via MiFinity, CashtoCode, Bank Transfer
- Crypto: Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, Tether
How do withdrawals work at Zoome Casino?
Withdrawal methods include Bank Transfer, PayAnyBank, Visa, Mastercard and the supported cryptocurrencies. The minimum withdrawal is €50, and standard EUR limits are €1,000 per day, €5,000 per rolling seven days and €10,000 per month.
Progressive jackpot wins are excluded from these caps, and VIP limits are handled separately. The terms target processing within 72 hours of approval, and identity checks may delay a withdrawal.
Is there a deposit turnover requirement?
Yes. Deposits must be turned over 3x before withdrawal, so plan your play accordingly.
What games can I play at Zoome Casino?
The catalogue covers slots, RNG table games, live roulette, blackjack and baccarat, jackpots, and instant and crash games. Availability of specific titles can vary by jurisdiction.
Can I play on my phone?
Zoome Casino runs as a browser-installable PWA on iOS and Android. Add it to your home screen from Safari or Chrome for quick access; it is web access rather than a native app-store package, and a dedicated mobile app is described as in development.
How can I contact customer support?
Customer support is available 24/7 by email at [email protected]. The FAQ also lists a WhatsApp contact option.
What responsible gambling tools are available?
You can set daily, weekly and monthly limits on deposits, losses and wagers. Decreases apply immediately, while increases require confirmation and the expiry of the existing period.
Cooling-off periods of one week, one, three or six months are available, as well as self-exclusion for six, nine or twelve months or indefinitely. Links to GamCare, Gamblers Anonymous and Gambling Therapy are provided on the site.