AML and Verification at Zoome Casino
We operate under a licence issued by the Anjouan Gaming Authority (Comoros), licence number ALSI-202508056-FI2, and we maintain a standalone anti-money laundering policy as part of our terms. This page explains how we verify your identity, what information we may ask you for, and how our checks can affect your account. Our terms and this policy can be updated from time to time, so we ask you to read the current versions on our site.
Identity Verification
We may ask you to verify your identity, your address and the payment methods you use with us. Our terms require identity checks for players using BTC before they play or deposit. Our FAQ estimates that verification takes around 24 hours, while our AML policy permits a review period of up to thirty business days. Timelines and the points at which checks are triggered can vary, and verification may delay withdrawals.
Information We May Request
Under our AML policy we require documentation covering your identity, your address and your age. Providing false data can lead to account closure and forfeiture of funds. Depending on the circumstances, we may request the following:
- Proof of identity
- Proof of address
- Proof of age
- Evidence relating to your payment methods
Account Restrictions
Our AML policy permits us to carry out identity and contact checks and to suspend an account while we wait for supporting evidence. If the documents you provide do not satisfy our requirements, or if the data you supplied proves false, we may close the account and forfeit the funds it holds.
Payments and Ownership
You may hold only one personal account with us, and payment instruments used for deposits and withdrawals must be held in your own name. Deposits are subject to a 3x turnover requirement. Using a VPN to bypass geographic restrictions is prohibited. The minimum age to open an account is 18, or higher where your local law sets a higher legal age.
Contact Us
If you have a question about verification or our AML policy, you can reach our customer support team by email at [email protected].