Privacy Policy
This Privacy Policy explains how we collect, use, share and protect your personal information when you use Zoome Casino. It was last updated on 17 June 2026. We may update this policy from time to time, so we ask you to read the current version published on our website. By using our services, you acknowledge that your information is handled as described here.
Who Controls Your Data
Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, acts as the controller of your personal data. Its registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. Vixatrix Limited, a company registered in Cyprus under registration number HE 459370, acts as our payment agent.
Information We Collect
We collect personal information in connection with your account and your use of our services. This includes the following categories:
- Identity and contact details, such as the personal and contact information you give us when registering
- Payment and source of funds information, including details needed to process deposits and withdrawals
- Gaming data, covering your activity on our website
- Device data, relating to the equipment you use to access our services
- Correspondence, including records of your communications with us
How We Use Your Information
We use the information we collect for the following purposes:
- Providing and operating our services
- Identity verification and anti money laundering checks (KYC and AML)
- Fraud prevention
- Marketing, where permitted
- Analytics
Sharing Your Information
We share your information with group companies, payment and game providers, regulators, and messaging and AI processors where this is needed for the purposes described in this policy. Where your information is transferred internationally, we apply safeguards for those transfers.
How Long We Keep Your Information
We retain your personal information for a minimum of five years after your account is closed.
How We Protect Your Information
We protect your information using secure servers and restricted access controls. You can also enable optional two factor authentication on your account for an additional layer of protection.
Your Rights
You have rights over the personal information we hold about you. These include:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Portability of your information
- Opting out of marketing communications