Privacy Policy
This Privacy Policy explains how Zoome Casino collects, uses, shares and protects your personal information when you use our website. Please read it carefully before using our services. We may update this policy from time to time, and the current version is always published on this page. It was last updated on 17 June 2026.
Who We Are
Zoome Casino is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. Novatrix SRL acts as the controller of your personal data. Vixatrix Limited, a company registered in Cyprus under registration number HE 459370, acts as payment agent.
Data We Collect
We collect the following categories of personal information when you use Zoome Casino:
- Identity and contact details
- Payment information and source-of-funds information
- Gaming and account activity data
- Device and technical information
- Correspondence with us
How We Use Your Data
We use the information we collect for the following purposes:
- Providing and operating our services
- Identity verification and anti-money laundering checks (KYC and AML)
- Fraud prevention
- Marketing, where permitted
- Analytics to understand and improve our services
Sharing Your Data
We may share your personal information with group companies, payment providers, game providers, regulators where required, and processors that support our messaging and AI-based services. Where your data is transferred internationally, we apply safeguards designed to protect it in line with this policy.
How Long We Keep Your Data
We keep your personal information for a minimum of five years after your account is closed, unless a longer period is required for legal or regulatory reasons.
How We Protect Your Data
We protect your information using secure servers and restricted access to personal data. Access to our website is encrypted, and you can enable optional two-factor authentication on your account for additional protection. Our games operate with random number generation to support fair outcomes.
Your Rights
You have the following rights in relation to your personal information:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Request a copy of your data in a portable format
- Opt out of marketing communications at any time