Zoome Casino Terms and Conditions
Zoome Casino is operated by Novatrix SRL, registered in Costa Rica under registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We operate under licence ALSI-202508056-FI2 issued by the Anjouan Gaming Authority. These terms govern the use of our website and services. We may update them from time to time, so please read the current version carefully before you play.
Who Can Play
You must be at least 18 years old to open an account with us. Where a higher legal gambling age applies in your place of residence, that higher age prevails. You may hold only one personal account, and you must use payment instruments held in your own name. Using a VPN to bypass geographic restrictions is prohibited.
Opening Your Account
When you sign up, we ask for your legal name, date of birth, residential address and email address, together with evidence of your identity and address. The homepage guides you through the signup steps. Each player is limited to one personal account.
Identity Verification
We may request evidence of your identity, address and payment method. Where Bitcoin is used, identity checks are completed before you play or deposit. Our FAQ estimates a verification timeframe of 24 hours, while our AML Policy allows up to thirty business days in some cases. Verification may delay withdrawals.
Deposits
You can fund your account with Visa, Mastercard, Giropay via MiFinity, CashtoCode, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, Tether or Bank Transfer. A minimum deposit applies. Deposited funds are subject to a 3x turnover requirement.
Withdrawals
Withdrawals are available via Bank Transfer, PayAnyBank, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, Tether, Visa and Mastercard. The minimum withdrawal is A$75, and a monthly withdrawal limit applies. Verification may delay the processing of your withdrawal.
Bonuses and Promotions
Our welcome bonus is 100% up to A$1,500 plus 100 free spins on your first deposit, requiring a deposit of A$20 and 40x wagering. Subsequent deposits offer 50% up to A$1,125 plus 50 free spins and 100% up to A$1,125 plus 100 free spins. Welcome bonuses remain valid for seven days, and free spins must be activated within one day. Cash is used before bonus funds, only one bonus can be active at a time, and the maximum bet with an active bonus is A$7.50. Game contributions are 100% for slots and 5% for roulette, poker, card games, video poker and casual games, with other games contributing 0%. Winnings from the welcome offer are capped at 10x the credited bonus, subject to promotion-specific overrides, and general free spin caps may also apply. Country-specific eligibility and promotion overrides apply, so check the current promotion card before opting in.
Restricted Territories
Accounts are not accepted from the following countries and territories: Afghanistan, American Samoa, Bahrain, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria, New Brunswick (Canada), Ontario (Canada), Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Estonia, Georgia, Gibraltar, Greece, Guam, Guernsey, Haiti, Hawaii, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Northern Mariana Islands, Poland, Puerto Rico, Romania, Russia, Salvador, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, Virgin Islands and Yemen. Provider and bonus restrictions are separate from this list.
Responsible Gambling
We offer daily, weekly and monthly deposit, loss and wager limits. Decreases take effect immediately, while increases require your confirmation and the expiry of the existing period. Cooling-off periods of one week, one month, three months or six months are available, as is self-exclusion for six, nine or twelve months or indefinitely. Please note that cryptocurrency deposits may bypass deposit and cooling-off restrictions, and any balance held during exclusion is withdrawn through our support team, subject to verification. Australian players can also register with BetStop, the National Self-Exclusion Register, which covers Australian licensed online and telephone wagering providers. We link to GamCare, Gamblers Anonymous and Gambling Therapy for further support.
Complaints
If you have a complaint, contact our support team by email at [email protected] in the first instance. Your complaint will then be escalated internally if it is not resolved at the first stage.
Governing Terms
Our General Terms were last updated on 13 February 2026. Disputes are subject to arbitration in Costa Rica. We may amend these terms from time to time, and the version published on our website is the one that applies to your use of our services.