Responsible Gambling at Zoome Casino
We want gambling on our site to stay a form of entertainment. This page explains the tools we offer to help you stay in control, how to take a break or exclude yourself, and where to find independent support. You must be at least 18 years old to open an account with us, and a higher legal age in your place of residence always applies.
Staying in Control
We encourage you to treat gambling as entertainment, not a source of income, and to only play with money you can afford to lose. Setting personal limits before you play and taking regular breaks can help you keep your activity within boundaries you are comfortable with.
- Decide a budget before you deposit and stick to it.
- Keep track of the time and money you spend.
- Do not chase losses or borrow money to gamble.
- Balance gambling with other activities and take breaks.
Limits and Tools at Zoome Casino
We offer personal limits you can set on your account, covering deposits, losses and wagers on a daily, weekly or monthly basis. If you lower a limit, the change takes effect immediately. If you raise a limit, the increase requires your confirmation and only takes effect once the current limit period has expired.
- Daily, weekly or monthly deposit limits
- Daily, weekly or monthly loss limits
- Daily, weekly or monthly wager limits
- Limit decreases apply immediately; increases take effect after confirmation and expiry of the existing period
- Please note that cryptocurrency deposits may bypass deposit and cooling-off restrictions
Cooling-Off and Self-Exclusion
If you want to take a step back, you can request a cooling-off period of one week, one month, three months or six months. For a longer break, self-exclusion is available for six, nine or twelve months, or indefinitely. During an exclusion period your remaining balance is returned through our support team, subject to identity verification. You can reach us by email at [email protected], and our customer support is available 24/7 to help you set up a cooling-off period or self-exclusion.
Warning Signs
Gambling can become a problem when it stops being a choice. Some signs that your play may be getting out of hand include:
- Spending more money or time on gambling than you planned
- Chasing losses or gambling to escape personal problems
- Hiding your gambling from family or friends
- Borrowing money or selling belongings to fund play
- Feeling anxious, irritable or guilty about your gambling
- Neglecting work, studies or relationships because of gambling
Getting Help
If you are concerned about your gambling or that of someone close to you, free and confidential support is available. We also link to GamCare, Gamblers Anonymous and Gambling Therapy from our site.
Underage Gambling
You must be at least 18 years old to register and play with us, and if the legal gambling age where you live is higher, that higher age applies. We may request proof of identity, address and payment ownership at any time, and accounts that cannot meet these requirements are not permitted to play. Only one personal account is allowed, and all payment instruments must be held in your own name. If you share a device with minors, consider using parental control software and never leave your account logged in or your payment details accessible.