Responsible Gambling at Zoome Casino
We want gambling on our site to stay an enjoyable leisure activity. This page explains the responsible gambling tools we offer, the limits you can set on your Zoome Casino account, our cooling-off and self-exclusion options, and the independent organisations you can turn to if gambling stops feeling like entertainment.
Staying in Control
Gambling should always be treated as a form of entertainment, not a way to make money. Only play with funds you can afford to lose, and keep track of the time and money you spend. If you feel your gambling is becoming difficult to manage, the tools on this page and the organisations listed below can help.
Limits and Tools
We offer a set of account limits and cooling-off options so you can manage how you play. You can set daily, weekly or monthly limits on your deposits, losses and wagers. Decreases to a limit take effect immediately. Increases require your confirmation and only take effect once the existing limit period has expired. Please note that deposits made in cryptocurrency may bypass deposit and cooling-off restrictions.
- Deposit limits: set a daily, weekly or monthly cap on how much you can deposit.
- Loss limits: set a daily, weekly or monthly cap on how much you can lose.
- Wager limits: set a daily, weekly or monthly cap on how much you can stake.
- Limit decreases apply immediately; increases require confirmation and take effect only after the current period expires.
- Cooling-off periods of one week, one month, three months or six months.
Self-Exclusion
If you need a longer break, you can self-exclude from Zoome Casino for six, nine or twelve months, or indefinitely. During self-exclusion, any remaining balance can only be withdrawn with the assistance of our support team and is subject to identity verification. To request self-exclusion or discuss your options, contact us at [email protected]. Our support service is available 24/7.
Getting Help
If you or someone you know is affected by problem gambling, independent support is available. We link to the following organisations, which offer free and confidential advice.
Underage Gambling
Our services are strictly for adults. You must be at least 18 years old to open an account, and where the legal gambling age in your location is higher, the higher age applies. We require one personal account per player and may request proof of identity, address and payment details at any time, including identity checks before you play or deposit. Accounts found to belong to underage users will be closed. If you share a device with minors, we recommend using parental control software to block access to gambling sites.