Responsible Gambling

Staying in Control

A few simple habits can help keep your play within comfortable limits.

• Decide on a budget before you play and treat it as the cost of entertainment, not as money you expect to win back.
• Set time limits for your sessions and take regular breaks.
• Never gamble with money you need for everyday expenses such as rent, bills or food.
• Do not chase losses; accepting a loss is part of gambling.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or drugs.
• Balance gambling with other hobbies and activities.

Limits and Player Tools

We offer a range of account limits that you can set yourself. Deposit, loss and wager limits are each available on a daily, weekly or monthly basis. When you lower a limit, the change takes effect immediately. When you raise a limit, the increase only takes effect after you confirm it and the existing limit period has expired. You can also request a cooling-off period of one week, one month, three months or six months. Please note that cryptocurrency deposits may bypass deposit limits and cooling-off restrictions, so limits may not apply to funds added this way.

• Daily, weekly and monthly deposit limits
• Daily, weekly and monthly loss limits
• Daily, weekly and monthly wager limits
• Cooling-off periods of one week, one month, three months or six months

Self-Exclusion

If you need a longer break, you can self-exclude for six, nine or twelve months, or indefinitely. While self-excluded, any remaining balance on your account can only be withdrawn with the help of our support team, and the withdrawal is subject to identity verification. Cryptocurrency deposits may bypass self-exclusion restrictions, so we strongly advise against depositing by crypto while excluded. To request self-exclusion or discuss your account, email us at [email protected]. Our support team is available around the clock.

Warning Signs

Gambling can become a problem gradually. Some common warning signs include the following.

• Spending more money or time on gambling than you planned
• Chasing losses or gambling to win back money you have lost
• Borrowing money or selling possessions to fund gambling
• Hiding your gambling from family or friends
• Gambling to escape problems or difficult feelings
• Neglecting work, study or relationships because of gambling
• Feeling anxious, guilty or irritable about your gambling
• Trying and failing to cut down or stop

Getting Help

If you recognise any of these signs in yourself or someone close to you, independent help is available. We link to the following support organisations, which offer free and confidential advice.

• GamCare
• Gamblers Anonymous
• Gambling Therapy

Underage Gambling

You must be at least 18 years old to open an account with us, and where the law in your location sets a higher minimum age, that higher age applies. We may request proof of identity, address and payment details at any time to confirm that an account holder meets the age requirement. If you share your home or devices with minors, keep your login details private, never leave a device unattended while logged in, and consider using parental control or filtering software to block access to gambling sites.