Zoome Casino FAQ

You sign up through the homepage registration form. The AML Policy requires your legal name, date of birth, residential address and email, and you may need to provide identity and address evidence later. You must be at least 18 years old, and a higher legal age in your jurisdiction prevails.

No. Zoome Casino allows one personal account per player, and payment instruments must be in your own name. Using a VPN to bypass geographic restrictions is prohibited.

The homepage offers a password reset through your registered email address. Follow the reset link sent to your inbox and set a new password before logging in again.

Identity, address and payment evidence may be requested, and the Terms require identity checks for Bitcoin users before play or deposit. The FAQ estimates verification at around 24 hours, while the AML Policy allows up to thirty business days, so timing can vary by case.

New players receive a 100% first-deposit welcome bonus with 100 free spins. A minimum deposit applies, and the offer carries 40x wagering. Welcome bonuses last seven days, and the free spins must be activated within one day.

Yes. Subsequent deposits come with further offers of 50% and 100% match bonuses with additional free spins. Country-specific eligibility and promotion overrides apply, so check the current promotion card before depositing.

Slots contribute 100% towards wagering. Roulette, poker, card games, video poker and casual games contribute 5%, and other game types contribute 0%. Cash funds are used before bonus funds, and only one bonus can be active at a time. Winnings from the welcome offer are capped at 10x the credited bonus, subject to promotion overrides.

Real-money slot play earns comp points that move you through ten loyalty levels. Cashback rises from 3% at level 2 up to 20% at level 10, and the top levels include cash gifts. Loyalty free spins carry 20x wagering, must be activated within one day and last three days.

The VIP program has five tiers: Bronze, Silver, Gold, Platinum and Secret. Weekly live cashback rises through 3%, 5%, 8% and 10% across the first four statuses, while Secret tier benefits are not publicly listed. Status runs for a quarter, and VIP limits are separate from standard account limits.

Deposits are accepted via Visa, Mastercard, Giropay via MiFinity, CashtoCode, Bank Transfer and cryptocurrencies including Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin and Tether. Accounts can be held in NZD as well as a range of other fiat currencies and cryptocurrencies, and a minimum deposit applies. Deposits carry a 3x turnover requirement before withdrawal.

Withdrawals are available through Bank Transfer, PayAnyBank, Visa, Mastercard and the supported cryptocurrencies, with a minimum withdrawal of NZ$75 for NZD accounts. Daily, weekly and monthly caps apply under the General Terms, with progressive jackpot wins excluded and VIP limits handled separately. Identity checks may hold a withdrawal, and quoted processing times are estimates rather than guarantees.

The catalogue covers slots, RNG table games, live roulette, blackjack and baccarat, jackpots, and instant and crash games. Availability varies by jurisdiction.

Yes. Zoome Casino runs through a browser-installable progressive web app on iOS and Android. Add it to your home screen from Safari or Chrome; this is web access rather than a native app-store package, and a dedicated mobile app is described as in development.

Customer support is available 24/7 by email at [email protected].

You can set daily, weekly and monthly deposit, loss and wager limits. Decreases take effect immediately, while increases require confirmation and the expiry of the existing period. Cooling-off periods run from one week up to six months, and self-exclusion is available for six, nine or twelve months or indefinitely. The policy also links to GamCare, Gamblers Anonymous and Gambling Therapy.