Zoome Casino FAQ
This page answers practical questions about Zoome Casino, from opening an account and verifying your identity to bonuses, the loyalty program, payments, mobile access and responsible gambling tools.
Who can open an account at Zoome Casino?
You must be at least 18 years old, or older if your local law sets a higher legal age. Each player may hold one personal account and must use payment instruments registered in their own name. Using a VPN to bypass geographic restrictions is prohibited.
What details do I need to register?
Registration asks for your legal name, date of birth, residential address and email address. Under the AML Policy, you may also need to provide identity and address evidence, so keep those documents ready when you sign up.
How do I reset a forgotten password?
Use the password reset option on the login page and follow the link sent to your registered email address. You can then choose a new password and log in as usual.
How does verification work at Zoome Casino?
Zoome Casino may request proof of identity, address and payment method before processing your play or withdrawals, and Bitcoin players are subject to identity checks before playing or depositing. The FAQ estimates verification at around 24 hours, while the AML Policy allows up to thirty business days. An open identity check can hold a pending withdrawal, so completing it early helps avoid delays.
What is the welcome bonus?
New players can claim a first deposit bonus of 100% up to £750 plus 100 free spins. A minimum deposit of £10 is required and the bonus carries 40x wagering. The welcome bonus is valid for seven days, and the free spins must be activated within one day.
Are there bonuses on later deposits?
Yes, the welcome package continues after the first deposit. The second deposit offers 50% up to £550 plus 50 free spins, and the third deposit offers 100% up to £550 plus 100 free spins. Eligibility and promotion terms can vary by location, so check the current offer card on the site.
What bonus rules should I know about?
Only one bonus can be active at a time, and your cash balance is used before bonus funds. While a bonus is active, the maximum bet is £4, and wagering contributions are 100% on slots, 5% on roulette, poker, card games, video poker and casual games, and 0% on other games. Winnings from welcome bonuses are capped at 10x the credited bonus amount, unless a specific promotion states otherwise.
How does the loyalty program work?
The loyalty program has ten levels, and real-money slot play earns comp points that move you up through them. Cashback rises from 3% at level 2 to 20% at level 10, and the top levels award cash gifts reaching £12,500. Free spins earned through the program carry 20x wagering, must be activated within one day and last three days.
What does the VIP program offer?
The VIP program has five tiers: Bronze, Silver, Gold, Platinum and Secret. Weekly live dealer cashback rises from 3% at Bronze to 10% at Platinum, and deposit insurance runs from 5% to 20% across the same tiers. Bronze entry requires £5,000 in deposits and £50,000 in wagers per quarter, or a Fast Track deposit of £1,250 in a single UTC casino day, and Bronze members see monthly cashout limits of £25,000 with unlimited daily withdrawals. VIP status runs for one quarter.
Which deposit methods can I use?
Deposits start from £10, and account currencies include EUR, USD, AUD and CAD alongside several cryptocurrencies. Available methods include:
- Visa and Mastercard
- Giropay via MiFinity
- CashtoCode
- Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin and Tether
- Bank Transfer
All deposits carry a 3x turnover requirement before withdrawal.
How do withdrawals work and what are the limits?
The minimum withdrawal is £40, and you can cash out via Bank Transfer, PayAnyBank, Visa, Mastercard or the supported cryptocurrencies. Standard caps are £850 per day, £4,250 per rolling seven days and £8,500 per month. Progressive jackpot wins are excluded from these caps, and VIP limits apply separately.
How long do withdrawals take?
Zoome Casino targets processing within 72 hours of approval. Verification checks can delay a withdrawal, and the 3x deposit turnover must be met before funds are released.
What games are available?
The game lobby covers slots, RNG table games, live roulette, blackjack and baccarat, jackpots, and instant and crash games. Availability of individual titles can vary by jurisdiction.
Can I play on my phone?
Yes, Zoome Casino runs as a browser-based PWA on iOS and Android. Open the site in Safari or Chrome and add it to your home screen for quick access; a dedicated mobile app is in development.
How do I contact customer support?
Customer support is available 24/7 through live chat and by email at [email protected]. You can also reach the team on WhatsApp at +447831130277.
What responsible gambling tools does Zoome Casino offer?
You can set daily, weekly or monthly limits on deposits, losses and wagers; decreases apply immediately, while increases require confirmation and the expiry of the current period. Cooling-off periods of one week, one month, three months or six months are available, and self-exclusion runs for six, nine or twelve months or indefinitely. The policy notes that crypto deposits may bypass deposit and cooling-off restrictions, and links to GamCare, Gamblers Anonymous and Gambling Therapy are provided.