AML and verification at Zoome Casino
We use identity, contact, address, age and payment checks as part of our AML controls and account security. These checks can apply before play, before deposit, during review, or before withdrawal. Our terms can be updated, so please read the current version before using your account.
Identity verification
We may request identity evidence, address evidence and payment evidence. Our terms require identity checks for Bitcoin before play or deposit. Some checks are estimated at about 24 hours, while an AML review can take up to thirty business days. Timing and triggers can vary, and verification may delay withdrawals.
Required information
We may ask for information and evidence in these categories.
- Identity evidence
- Address evidence
- Age evidence
- Contact details
- Payment evidence
Account restrictions
You must be at least 18, or older where a higher local legal age applies. Only one personal account is allowed, and geographic VPN bypass is prohibited. We may suspend an account while waiting for evidence. False data can lead to closure and forfeiture where the terms allow.
Payments and ownership
Payment instruments must be in your own name. Deposit turnover is 3x. Verification may delay withdrawals.
Ongoing monitoring
We may repeat identity and contact checks during the life of an account. An account may be suspended while we wait for evidence connected with those checks.
Support contact
You can contact us about verification requests by email at [email protected].