Our Commitment to Verification
At Zoome Casino we apply anti-money laundering controls and identity checks as part of our account terms. This page explains what we may ask from you, how long reviews can take, and the account rules that apply when you use our services. These terms can be updated over time, so we recommend reading the current versions published on our site.
Identity Verification
We may request evidence of your identity, your address and your payment method. Our terms require identity checks for players using BTC before play or deposit. Our FAQ estimates a review time of 24 hours, while our AML policy permits a KYC review to take up to thirty business days. Deadlines and triggers for individual checks can vary.
Information We May Request
Our AML policy permits us to carry out identity and contact checks. The documentation we can require covers the following points.
- Proof of identity
- Proof of address
- Proof of age
- Evidence relating to your payment method
Account Rules and Restrictions
You must be at least 18 years old to hold an account, and a higher legal age in your place of residence prevails where it applies. Each player may hold one personal account only. Using a VPN to bypass geographic restrictions is prohibited. Providing false data can lead to account closure and forfeiture of funds. Our AML policy also permits us to suspend an account while we wait for requested evidence.
Payments and Ownership
Payment instruments used for deposits and withdrawals must be held in your own name. Deposits are subject to a 3x turnover requirement. Verification checks may delay withdrawals while a review is in progress.
Contacting Us
You can reach our support team by email at [email protected].