Responsible Gambling at Zoome Casino

Staying in Control

The following habits can help you keep your gambling within comfortable limits. They are general guidance; the account tools described in the next section let you put several of them into practice directly.

• Decide how much money and time you can afford to spend before you start playing, and treat it as the cost of entertainment.
• Never gamble with money set aside for essentials such as rent, bills or savings.
• Avoid chasing losses. Accept them as part of gambling rather than a reason to deposit more.
• Take regular breaks and balance gambling with other activities.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Keep track of how much you deposit, wager and withdraw over time.

Limits and Account Tools

We offer limit tools that let you set daily, weekly and monthly caps on your account activity. You can set limits on your deposits, your losses and the total amount you wager. When you lower a limit, the change takes effect immediately. When you ask to raise a limit, the increase requires your confirmation and only takes effect once the existing limit period has expired, so a decision made in the moment cannot undo a limit you set earlier.

• Deposit limits: cap the amount you can deposit daily, weekly or monthly.
• Loss limits: cap the amount you can lose over a daily, weekly or monthly period.
• Wager limits: cap the total amount you can bet daily, weekly or monthly.
• Limit decreases apply immediately; limit increases require confirmation and take effect only after the current period expires.
• Please note that deposits made in cryptocurrency may bypass deposit and cooling-off restrictions, so these tools may not fully apply to crypto play.

Cooling-Off and Self-Exclusion

If you need a break from gambling, you can request a cooling-off period of one week, one month, three months or six months. For a longer break, self-exclusion is available for six months, nine months or twelve months, or on an indefinite basis. While an exclusion is in effect, any remaining balance on your account can only be withdrawn through our customer support team, and the withdrawal is subject to identity verification. You can reach us at any time at [email protected] to request a cooling-off period or self-exclusion. Because cryptocurrency deposits may bypass deposit and cooling-off restrictions, we ask you to be especially mindful of your play if you use crypto.

Warning Signs of Problem Gambling

Gambling can stop being entertainment and start becoming a problem. Answering yes to any of the questions below may be a sign that it is time to use our account tools, take a break or seek independent help.

• Do you spend more money or time on gambling than you planned?
• Have you ever borrowed money or sold belongings to fund your gambling?
• Do you gamble to escape worries, stress or other problems?
• Have you tried to win back losses by gambling more?
• Has gambling caused arguments or distance in your relationships?
• Have you hidden your gambling or lied about how much you spend?
• Has gambling affected your work, studies or daily responsibilities?
• Have you tried to cut down or stop and found it difficult?

Getting Help

Independent organisations offer free, confidential support to anyone affected by problem gambling, whether their own or someone else's. If you are concerned about your gambling, or about the gambling of someone close to you, we encourage you to reach out to one of these services.

• GamCare
• Gamblers Anonymous
• Gambling Therapy

Underage Gambling

You must be at least 18 years old to open an account with Zoome Casino, and if the legal gambling age where you live is higher, that higher age applies. We may request proof of identity, address and payment method at any point, and accounts found to belong to underage users will be closed. We encourage parents and guardians who share devices with minors to use filtering and parental control software, to keep login details and payment information private, and to log out of accounts after each session.