Responsible Gambling at Zoome Casino
We want gambling at Zoome Casino to remain a form of entertainment, not a source of financial or personal difficulty. This page explains the tools we make available to help you stay in control, how our self-exclusion options work, and where you can find independent support if gambling stops feeling like a game.
Staying in Control
We encourage you to treat gambling as a leisure activity and to decide in advance how much time and money you are comfortable spending. A few principles can help keep your play within healthy boundaries:
- Only gamble with money you can afford to lose.
- Set a budget before you start playing and stick to it.
- Never chase losses or gamble to recover money you have lost.
- Do not gamble when you are upset, stressed or under the influence of alcohol.
- Balance gambling with other activities and take regular breaks.
Limits and Player Protection Tools
We offer a range of limits that you can apply to your account at any time. You can set daily, weekly or monthly limits on your deposits, your losses and the amounts you wager. When you lower a limit, the change takes effect immediately. When you ask to raise a limit, the increase requires your confirmation and only takes effect once the existing limit period has expired. Please note that deposits made in cryptocurrency may bypass deposit and cooling-off restrictions, so we advise extra caution if you fund your account with crypto.
- Daily, weekly and monthly deposit limits
- Daily, weekly and monthly loss limits
- Daily, weekly and monthly wager limits
- Immediate effect for limit decreases
- Limit increases confirmed by you and applied only after the current period expires
Cooling-Off and Self-Exclusion
If you feel you need a break, you can request a cooling-off period of one week, one month, three months or six months. For a longer step away, self-exclusion is available for six, nine or twelve months, or indefinitely. During self-exclusion, any remaining balance on your account can be withdrawn through our customer support team, subject to identity verification. You can reach us at any time via our 24/7 live chat or by email at [email protected] to set up any of these options.
Recognising the Warning Signs
Problem gambling can develop gradually. Consider seeking support if any of the following apply to you:
- You spend more money or time on gambling than you planned.
- You borrow money or sell belongings to fund gambling.
- Gambling is causing arguments or distance in your relationships.
- You hide your gambling from family or friends.
- You gamble to escape worries or negative feelings.
- You find it difficult to stop, even when you want to.
Getting Help
If you are concerned about your own gambling or that of someone close to you, independent organisations offer free and confidential support. We link to the following services from our site:
Underage Gambling
Our services are strictly for adults. You must be at least 18 years old to open an account with us, and where the law in your location sets a higher minimum age, that higher age applies. Each player may hold only one personal account and must use payment instruments in their own name. We may request proof of identity, address and payment details at any time, and accounts that fail verification are not permitted to play or deposit. If you share a device with minors, we recommend using parental control software and keeping your login details private.