Privacy Policy
This Privacy Policy explains how Zoome Casino handles personal data when you use our website and services. This version was updated on 17 June 2026. Please read it carefully, because it describes what we collect, why we use it, who we share it with, how long we keep it and the choices you have. We may update this policy from time to time, and the current version applies to your use of Zoome Casino.
Who Controls Your Data
Novatrix SRL is the controller of personal data processed for Zoome Casino. Novatrix SRL is registered in Costa Rica under registration number 3-102-893958, with registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. Vixatrix Limited, registered in Cyprus under number HE 459370, acts as payment agent.
Data We Collect
We collect personal data needed to operate accounts, process payments, meet verification duties and communicate with you.
- Identity and contact details
- Payment and source-of-funds information
- Gaming activity and account history
- Device and technical information
- Correspondence with us
Why We Use Personal Data
We use personal data for defined operational, contractual, compliance and communication purposes.
- Providing and managing the service
- Customer due diligence, KYC and AML checks
- Fraud prevention and account integrity
- Marketing, where permitted and subject to opt-out
- Analytics and service improvement
Sharing and International Transfers
We may share personal data with group companies, payment providers, game providers, regulators where required, and messaging or AI processors that support communications and service operation. Where personal data is transferred internationally, we use safeguards described for those transfers.
How Long We Keep Data
We keep personal data for at least five years after account closure, unless a longer period is required for legal, regulatory or dispute-related reasons.
How We Protect Data
We use encrypted access, secure servers and restricted access to personal data. Optional two-factor authentication is available for accounts. No system can be guaranteed to be completely secure, but we apply measures designed to protect personal data against unauthorised access and misuse.
Your Rights and Choices
You can exercise privacy rights in relation to your personal data, subject to applicable legal conditions and identity verification where needed.
- Request access to your personal data
- Ask for correction of inaccurate data
- Request deletion where the law allows
- Request portability of certain data
- Opt out of marketing communications